James Champy

Pioneer and Expert in Service Engineering and Organizational Behavior



James Champy’s approach centers on helping leaders achieve results through four distinct, yet overlapping areas: business strategy, operations, organizational development, and information technology. He is currently an independent consultant and author and serves as a Research Fellow at the Harvard Business School.

Most recently, Mr. Champy was Chairman Emeritus, Consulting, for Dell Services. Prior to Dell, Mr. Champy was Chairman of Consulting and Head of Strategy for Perot Systems from 1996 to 2009. Perot was acquired by Dell in November of 2009.

Before joining Perot, Mr. Champy was Chairman and Chief Executive Officer of CSC Index, the management consulting arm of Computer Sciences Corporation. He was one of the original founders of Index, a consulting practice that was acquired by CSC in 1988.

Mr. Champy is co-author of Reengineering the Corporation, a book on the New York Times best-seller list for more than a year and that sold more than two million copies; it has been translated into 17 languages. Reengineering was recently recognized by INC Magazine as the most influential business book of our time.

His follow-up book, Reengineering Management, is also a best-seller and was recognized by Business Week as one of the best business books in 1995. His next book, co-authored with Harvard Business School Dean, Professor Nitin Nohria, was The Arc of Ambition. Mr. Champy also collaborated with Professor Nohria for the book Fast Forward, which is a compilation of significant Harvard Business Review articles on change; it was published in March 1996. His next book, X-Engineering the Corporation, Reinventing Your Business in the Digital Age, was released in 2002. In this work, Mr. Champy takes up the opportunity and challenge for cross-organizational process design and collaboration.

In 2008, Mr. Champy launched a series of concise business books for The Financial Times Press, exploring new business models. The first book in that series, Outsmart! How To Do What Your Competitors Can’t, reveals many surprising and counterintuitive lessons learned by companies who have built new business models, or altered existing ones, to achieve super-high growth rates.

The second book, Inspire! Why Customers Come Back, includes eight concise case studies that look at how businesses become successful by “inspiring” their customers to be loyal for the long-term. The examples show creative thought and explore how a company’s vision and mission can directly impact their sales success. His third book in the series, DELIVER! How to Be Fast, Flawless, and Frugal, focuses on execution.

Mr. Champy’s latest book, Reengineering Health Care, A Manifesto for Radically Rethinking Health Care Delivery, co-authored with Dr. Harry Greenspun, applies reengineering thinking to the challenges of radically changing the delivery of care.

Champy earned his BS in 1963 and his MS in Civil Engineering in 1965 from M.I.T., and a JD degree from Boston College Law School in 1968.

Champy is a life member of the MIT Corporation, Massachusetts Institute of Technology’s Board of Trustees, where he serves on the Executive Committee, Chairs its Salary- Subcommittee, and Chairs the Visiting Committee for MIT’s Engineering Systems Division. He chairs the Dean’s Advisory Board of the Boston College Law School and is a member of the President’s Advisory Council for the Berklee College of Music. He is also a trustee of the Roxbury Latin School, the oldest secondary school in continuous existence in the United States.

Mr. Champy is a member and lead director of the Board of Directors of Analog Devices, Inc., a public company and global leader in high-performance semi conductors for signal processing applications. He also serves on the advisory boards of several privately held companies.

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