Managing Director of Skype (2003-2007). Entrepreneur and investor. Customer Experience Specialist
Jonas Kjellberg, managing director of Skype (2003-2007), is an entrepreneur, tech startup investor and author. He has specialized in creating unique user experiences that prompt customers to share their enthusiasm for products and get them to form part of the sales process.
He has lectured on customer experience and entrepreneurship at Stanford University and works with the Stockholm School of Economics. His talks focus on the key lessons for improving product sales. He presents them from an innovative point of view, emphasizing that how to delight the customer must be a vital concern for everyone throughout the business structure, from designers through to sellers.
His aim is to promote a winning sales culture and develop strategies for ensuring user satisfaction. Kjellberg has given talks in many major cities including Berlin, London, San Francisco, Buenos Aires, Stockholm and Barcelona. He was chosen as International Guest Speaker 2014 and is the first foreigner to have appeared in Finland’s top 10 speakers list.
Although he is primarily known for his successful work at Skype, Kjellberg has taken part in numerous entrepreneurial projects: he was the CEO and founder of Campuz Mobile (acquired by Vodafone) and Optimal Telecom, (part of Tele2). He has also been vice president of Bertelsmann for Lycos Europe, CEO and partner of Wyatt Media Group and head of the online business area for Investment AB Kinnevik.
He currently runs Gear Up Ventures, a company that focuses on implementing the innovation and entrepreneurship model set out in his book ""Gear Up: Best Idea Ever"", co-written with Lena Ramfelt and Tom Kosnik, in businesses.
He is also chairman of the platform Gourmetli.com, an online network for the direct sale of fresh foods.