Mike Wittenstein

Expert in Customer Experience. Former e-Visionary at IBM


English, Portuguese


Specific topics

CEOFounderOut of the boxcustomer experiencecustomer serviceorganizational development

Over three decades, Mike Wittenstein has successfully advised leaders and their teams during times of immense change. His robust story-driven process helps bring clarity to their stories, strategic plans, brands, reorganizations, customer experiences, and game plans. A serial innovator, Mike started one of the world’s first digital agencies (GALILEO), customer experience practices (IBM), and a hybrid strategy/experience/story consultancy (Storyminers). He has advised leaders in specialty retail and healthcare, hospitality, professional services, associations, technology, and other services-based industries on change, digital transformation, design thinking, business storytelling, innovation, employee and customer experience, service design, and strategic communications.

Mike’s client roster includes: AT&T, Adobe, Apple, Chick-fil-A, Delta Airlines, Holiday Inn, IBM, the University of Phoenix, Piedmont Hospital, Transitions Optical, and hundreds of others. Together, his clients have captured almost $2 billion in added value by applying his ideas and processes. Mike is an award-winning speaker, experience designer, advisor, coach, and consultant with experience in 24 countries. Based on two years of study and work abroad, Mike brings cross-cultural awareness and the ability to work in four languages – English (fluent), Portuguese (stage-capable), Spanish (conversational), and Russian (basic). Meeting planners, event organizers, and corporate trainers recognize him for his approachable, understandable, and positive presence.

Mike is an often-quoted thought leader, interview guest, and top-ranked social media contributor. Mike travels from Atlanta and works in all national and international markets virtually, in live sessions, in-person, on-stage, in hybrid events, as part of recorded events, and with the press.

Now the founder and managing partner at Storyminers, Mike shepherds mid-market companies to higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology.

Speaking Topics:
-Future Story
-The World's Best Experiences
-The Future of Customer Experience
-Breaking Big Things

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