Stan Phelps

Cutomer Experience and Employee Engagement Expert



Stan Phelps has a unique perspective on customer experience and employee engagement based on over 20 years of brand and agency experience. After completing his JD/MBA at Villanova, Stan progressed through sales and marketing roles around the world at IMG, Adidas, PGA Worldwide Exhibitions and Synergy Events.

He is a keynote speaker and workshop facilitator at, an organization that inspires leaders to think differently about their most important stakeholders: customers and employees. Stan helps businesses become talkable by design. Implementing keynotes and workshops that drive differentiation, reinforce culture, increase retention, and promote positive word of mouth.

He is the author of six books on customer experience and employee engagement entitled 'Purple Goldfish', 'Green Goldfish', 'Golden Goldfish', 'Blue Goldfish', 'Purple Goldfish Service Edition', and 'Red Goldfish'.

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